SecurityHow secure is my data?
Our online donation form is secured with the latest SSL encoding transmission. Thus sensitive data, i.e. your bank details, cannot be seen by anyone during the transmission process.
ConfirmationDo I get a confirmation receipt?
Only seconds after you transmitted your online donation, you receive a confirmation that pops up on your screen. In addition, we are confirming the receipt of your online donation by eMail if you ticked the appropriate box in the form.
Do I get a donation receipt?
The fiscal authorities are regularly checking our books and we are registered as a tax-deductible organization. In the first quarter of each year we are sending out donation receipts covering donations of the previous year. The donation receipts are automatically generated by our system, however, they can only be sent out if name and address of the donors have been correctly given to us.
IBANWhat is an IBAN?
IBAN (International Bank Account Number) is an international account number system. It contains an international part – the country code and the country’s ID number – as well as a nationally defined component. With regards to German account numbers, this number includes a combination of the German bank ID code and the German account number. The length of the IBAN depends on the country that you are living in. In Germany, IBAN contains 22 digits.
ID No.What is a creditor ID no. in a debit advice?
Every company and every organization partaking in the debit advice system needs to register and is assigned to a specific ID number. You find this ID number on your bank statement after your donation has been debited. HELP International’s creditor ID number is: DE98ZZZ00002000576.
Mandate ReferenceWhat is a mandate reference in a debit advice?
The mandate reference is being given out by the recipient of payment (HELP) and is assigned individually to every donor. By means of the creditor’s ID number and the mandate reference one can clearly identify the donor. HELP International is sending you a mandate reference number in a pre-notification by eMail.
Pre-NotificationWhat means »pre-notification« when carrying out a debit advice?
Pre-notification means you as donor will be notified in good time so that you know in advance when the donation you are making will be debited to your account.
Depending on when you have made your online donation, you will receive a pre-notification by eMail or mail latest 7 days in advance to the due-date of your donation which mentions also the exact amount you are donating. We are obliged by law to send pre-notifications containing all important details regarding your debit advice.
HELP International, Inc. is the missions organization of FCJG Lüdenscheid – we are ONE community with ONE mutual commission and vision. Though we are living and working in different places, we are all serving the same purpose.
As missions organization we are guest member of the Diakonische Werk Deutschland
and member of the APCM